Apps Privacy Policy

This Privacy Policy explains how Sagara Media Group (“we,” “us,” or “our”), based in Buford, Georgia, USA, collects, uses, shares, and deletes information in the mobile and web applications we develop and publish (each, an “App”). Many of our Apps are business tools where each company or organization that uses them has its own separate workspace (a “tenant”), managed by one or more tenant administrators.

Apps covered by this policy

• AquaControl Biofloc: management of biofloc aquaculture farms.

1. Information we collect

Account information

• Name, email address, and phone number.
• Password (stored only in hashed form; we cannot read it).
• The tenant (company or organization) you belong to and your role or permissions within it.

Business data you enter in the App

Information you or your team enter into an App, or that is recorded by equipment connected to it, to run your operation. For example, in AquaControl Biofloc: tanks and ponds, water-quality parameters (pH, dissolved oxygen, ammonia, nitrite, temperature, floc volume), feeding, stocking, biomass, mortality, harvests, and related records.

Technical information needed to operate the service

Our servers keep basic operational logs (such as request date and time, IP address, and error details) to keep the service secure and working. We do not use this information for advertising.

2. How we use information

• To create and manage your account and authenticate you when you sign in.
• To provide the App’s features: recording, storing, calculating, and displaying your data and reports.
• To let tenant administrators manage their team’s users and permissions.
• To provide support, send service messages related to your account, and keep the App secure.
• To comply with legal obligations.

We do not sell your personal information and we do not use your business data for advertising.

3. Who can see your information

• Your tenant: business data belongs to the tenant where it was entered. Administrators and authorized users of that tenant can see it, along with the names of the users who created records. Users of other tenants cannot see your data.
• Service providers: cloud hosting and infrastructure providers that store and process data on our behalf, under confidentiality obligations and only to run the App.
• Legal authorities: when required by law or to protect our rights, safety, or property.
• A successor entity: in connection with a merger, acquisition, or sale of assets, subject to this policy.

4. Security

Data is encrypted in transit between the App and our servers (HTTPS/TLS). Access to each tenant’s data is restricted to that tenant’s authorized users. No method of transmission or storage is completely secure, but we use reasonable administrative, technical, and physical safeguards to protect your information.

5. Data retention

We keep your account information while your account is active, and business data while the tenant’s workspace is active. When an account or a tenant is deleted, the data is removed as described in section 6.

6. Account and data deletion

You can delete your data at any time, directly in the App or from the web:

• Delete your own account: any user can delete their account from within the App. This permanently removes your account and personal information (name, email, phone number, and credentials) and signs you out on all devices. Records you entered belong to your tenant and remain available to it, no longer linked to your personal information.
• Delete an entire tenant (administrators): a tenant administrator can delete the whole tenant from within the App. This permanently deletes all of that tenant’s data: every user account in the tenant, including the administrator’s own account, and all of its business data.
• Request deletion from the web: if you no longer have the App installed, you can request deletion at sagaramediagroup.com/apps/delete-account/ or by emailing admin@sagaramediagroup.com.

Deletions made in the App take effect immediately. Copies in encrypted backups are permanently purged within 30 days. We may keep only the minimum information required by law (for example, billing records), and only for as long as the law requires.

7. Your rights

You can access and update your account information in the App. To request a copy, correction, or deletion of your data, contact us at admin@sagaramediagroup.com. We will respond within 30 days or as required by applicable law. If your account belongs to a tenant, some requests about the tenant’s business data may need to be made by your tenant administrator.

8. Children’s privacy

Our Apps are intended for businesses and their staff and are not directed to children under 13. We do not knowingly collect personal information from children.

9. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top of this page shows when it was last revised. If changes are significant, we will notify you in the App or by email.

10. Contact us

Sagara Media Group
Buford, Georgia, USA
Email: admin@sagaramediagroup.com